REFUND POLICY

Refund policy


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email us at info@maskonmaskoff.com for instructions. 

YOU MUST EMAIL US FIRST BEFORE RETURNING ITEMS TO ENSURE THAT RETURNS ARE PROCESSED PROPERLY. 

To complete your return, we require a receipt or proof of purchase & order number.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.